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We're here to help
Do you have a question about your subscription? Do you need help with your settings? Do you have feedback for us? Do you want to find out more about Kidjo? Check our FAQ guide or get in touch!
General
Find out how to select and change settings like language, time limits and content preferences to fit your and your kids' needs.
General
- Why should I get a Kidjo account/subscription?
- How can I sign up for the 7-day free trial?
- How can I access Kidjo?
- What can I do? Kidjo isn't working properly!
- What is Kidjo TV?
- Why isn't Kidjo TV free?
Settings
- What's in the Parents' section of Kidjo?
- How can I choose what I want my kids to watch on Kidjo TV?
- How can I change the language of the videos on Kidjo?
- How can I switch off all sound effects/music on Kidjo?
- How does the Backpack mode (offline mode) work?
- Can my kids keep watching the videos or listening to audiobooks on Kidjo when we travel abroad?
Account & Subscription
- How much does a Kidjo subscription cost?
- Why should I create one account?
- How does the free trial work?
- How can I subscribe to/ create a Kidjo account?
- How do I know if I am subscribed?
- How can I cancel my Kidjo subscription?